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Refunds and Returns

   

 

 

 

We strive to ensure that you will be pleased with your order,  but we accept that sometimes you may wish to return a parcel to us.

If you do not like an item we have sent you,  if an item is damaged or not what you ordered, or if you simply change your mind,  you can return it to us under the following conditions.  These conditions do not affect your statutory rights.

 
       

Damaged goods:  If an item which we have delivered to you is faulty or damaged, and you return it to us promptly we will replace it or refund your money in full.  We will also pay the cost of returning the item to us.

 

The wrong goods:  If we have sent you an item which you did not order, and you return it to us promptly we will replace it or refund your money in full.  We will also pay the cost of returning the item to us.

 

Changing your mind: Customers within the European Union are entitled to a statutory cooling off period of seven business days.  Within certain conditions during this period you may return unopened any goods you have purchased from us.  The goods concerned must be unopened and still in their original packaging.  Provided the goods are not opened or damaged, we will refund your money once the goods are back in our possession.  We are not able to refund the cost of posting goods which were not delivered to you faulty, damaged or in error.

 

Returns procedure: If you wish to return an item please telephone or email us within 48 hours of receiving your parcel.  A member of staff will then explain how to go about returning your parcel.  Please do not post goods back without first contacting us,  we may be unable to refund your postage if correct procedures are not followed.

 

Refunds:  We undertake to ensure that you receive any refund due without undue delay.  Refunds for goods paid for online are usually sent by Paypal. Paypal refunds can normally be made within 2 working days of the goods being back in our possession.  Please allow a little longer during busy periods.   Refunds for payments made by cheque will normally be posted within two working days of the goods being back in our possession. 

 

Any questions?  If you have any further concerns or questions over our refunds and returns policy don't hesitate to Contact Us